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2011-11-30 14:49:26 - General
Coe Sodexo Director of Dining Services Tom Wieseler and Sodexo Operations Support Manager Keith Pitner (left) and Coe Vice President for Student Affairs Lou Stark (right) congratulate Coe Sodexo Hostess and Checker Pam Hoback, who was recently named the national divisional winner of the Customer Service Excellence Award.
Pam Hoback, a hostess and checker for Sodexo Dining Services at Coe College, has been selected as the national divisional winner of the Customer Service Excellence Award. Hoback was selected from thousands of Sodexo employees who work at 750 colleges and universities across the country in the campus food service division of the company.
Hoback first won the October Customer Service Excellence Award among the employees at 14 colleges in Iowa served by Sodexo. She was then selected as the regional, multi-state winner, and qualified as a national division finalist.
As the hostess and checker, Hoback is the first person students and guests see when they enter The “U” – Coe’s dining hall in Gage Memorial Union. Although she has only been working at Coe for about a year, she has earned a reputation for friendliness and superior service in the campus community.
Hoback lets individual students know when their favorites are included at one of the Sodexo food stations. She frequently converses with students in an effort to get to know them better and interacts with everyone in the Coe community.
“Pam is the face of the department, and she makes that first impression a good one,” said Wieseler. “She is quick to greet and assist our guests, direct them through our food stations, and welcome them to Coe.”
As part of the nomination process, many positive student comments about Hoback were forwarded to Sodexo, such as, “Pam always makes me smile when I come into The ‘U.’”
The award presentation was made by Sodexo Operations Support Manager Keith Pitner, Coe Sodexo Director of Dining Services Tom Wieseler, and Coe Vice President for Student Affairs Lou Stark.